Frequently Asked Questions

Browse the collection, add the pieces you love to your bag, and check out. You can pay by cash on delivery. An account is optional — but creating one lets you track orders and save your wishlist.

Yes — cash on delivery is available across Pakistan. You pay the courier when your order arrives at your door.

Orders are dispatched within 1–2 business days and typically reach major cities within 3–5 business days. Other areas may take slightly longer.

Delivery is a flat Rs 250, and free on orders over Rs 5,000.

Use the Track Order page with your order number (e.g. ZV-1001) and the phone number you ordered with. You can also see live status anytime in My Account.

Yes — unused pieces in their original packaging can be exchanged within 7 days of delivery. See our Return & Exchange Policy for details.

Contact us immediately with photos and your order number — we will arrange a replacement or refund as quickly as possible.

Yes, product pages show the actual piece you will receive. Colours can appear slightly different across screens, and we note each item's colour clearly on its page.

Often, yes. Save a sold-out piece to your wishlist and check back — restocks usually arrive within a few weeks.